Job Description
Hospitality Host
Based at Bristol Airport
Permanent Contracts
Full & Part time hours available (16/25/30/37.5 per week)
Salary £11.13 per hour (plus £250 initial onboarding payment)
About us:
For airports, for partners, for people. We are CAVU. Founded by MAG (Manchester Airports Group) and backed by over 80 years of aviation expertise, we’re striving to revolutionise airport travel, creating value for passengers, and importantly, the businesses that serve them.
About the role:
We are currently recruiting for Hospitality Hosts to join our Airport Hospitality Team. Our award-winning airport lounges offer an unrivalled passenger experience and are ranked as the number one common-use lounge in the US across TripAdvisor, Google, Yelp! and Facebook reviews.
Principal Accountabilities include:
- Provide a meet and greet service to users of the Lounges, dealing courteously and efficiently to ensure a world class level of customer service
- Ensure Lounge facilities are maintained to a high standard and consistently presented in line with the Standards of Operations, carrying out the required daily standards check. Deal with and report on any discrepancies, together with recommendations for solution.
- Ensure accurate records are maintained of all Lounge customers including. Maintain the database of all bookings.
- Take monies (credit/debit cards and cash) for direct bookings either by telephone or on the day of travel and reconcile all monies taken.
- Prepare and serve alcoholic and non-alcoholic beverages in according to the product directions and in accordance with the alcohol licence.
- Assist with clearing and organising the lounge ensuring a high standard of hygiene in the preparation, service, and guest areas.
- Maintain stock levels, date and rotation and replenish food and beverage buffet service in the lounge.
- To dispose of waste, including recycling, in the appropriate manner and if required to remove it to the designated location.
- Provide assisted service to guests during their stay with business services. Perform ‘back of house’ duties when catering staff members are not present or are busy. Back of house include but are not limited to, restocking of food & beverages in the lounges, clearing tables, loading/unloading the dishwasher, rotating stock, and keeping the kitchen and lounges clean and tidy.
About you:
We are looking for someone who has/is:
- A solid background in hospitality and service sectors, with a proven track record of high-end delivery
- A team player with an absolute first-class approach to customer service
- Experienced in and with demonstrable examples of flexibility across long trading days
- Numerical and analytical skills
- Computer literate on mainstream PC applications including Microsoft office
- Experience of working on own initiative, capable of building solid and beneficial relationships both internally and externally
- Willing to work on a flexible basis
Please note you must be a minimum of 18 years old to comply with our alcohol service policy.
You will be required to work a range of shifts. Early shifts can start as early as 3am and late shifts finishing as late as 8pm. Our Lounges are open 7 days a week.
Benefits:
- As a CAVU employee you will have access to some great benefits including:
- Access to our employee rewards portal with discounts and savings
- 24hour Employee Assistance Programme
- MAG Pension scheme which doubles your contribution
- Fantastic career development opportunities – We are the UK’s largest Airport Operator!
- Tax free Airside shopping in our departure lounge
- Meals on duty
- Free shuttle bus (A1 Flyer) from the city centre to the airport
How do I apply?
Please submit your up-to date CV.
Advert will close once sufficient applications are received.
Equal Opportunities & Reasonable Adjustments
We believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such welcome applications from candidates from all diverse backgrounds.
We are a disability confident employer and therefore are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.
Apply now »
Job Types: Full-time, Part-time, Permanent
Salary: £11.13 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- Day shift
- Night shift
- Weekend availability
Work Location: In person